Refund and Return Policy

Last updated: October 20, 2026

At Drillnix, we want you to feel confident when shopping with us.

If you are not satisfied with an eligible purchase, you may contact us to request a return or refund within 10 days of receiving your order, subject to the conditions described in this policy and applicable consumer protection laws.

10-Day Return Period

Drillnix offers a 10-day return and refund policy for eligible purchases.

Customers should contact us within 10 days of the date their order was delivered to inquire about a return or refund.

This policy does not limit any statutory cancellation, return, or refund rights that may apply under consumer protection laws.

Free Returns

Returns are free for eligible products where confirmed by our customer support team.

We will provide return instructions after your return request has been reviewed.

Please contact us before returning any item so we can explain the return procedure.

Return Conditions

To be eligible for a return, products should generally be:

• Unused
• In their original condition
• In their original packaging where applicable
• Accompanied by the relevant order information or proof of purchase

Certain products may be excluded from voluntary returns where permitted by applicable law, including personalised or made-to-order products or products specifically identified as non-returnable on the product page.

Nothing in these conditions affects your statutory rights regarding faulty, damaged, misdescribed, or incorrectly supplied products.

How to Request a Return

Before sending an item back, contact us at:

Email: Support@drillnix.com

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs of the issue where relevant

Do not send a return to our mailing address unless our customer support team has provided return instructions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Email: Support@drillnix.com

Please provide your order number and photographs of the issue where appropriate.

We will review the situation and provide an appropriate resolution in accordance with applicable consumer protection laws.

Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 5–10 business days after approval, subject to applicable legal requirements.

Refunds are normally issued to the original payment method used for the purchase.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

Non-Eligible Returns

A voluntary return may be refused where the product does not meet the applicable return conditions, except where applicable consumer protection laws provide otherwise.

Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted.

Contact Information

For questions about returns or refunds, please contact us using the details below.

Store Name: Drillnix

Website: https://drillnix.com

Email: Support@drillnix.com

Phone: +49 8188 7966

Mailing Address:

Höhnerweg 2-4
69469 Weinheim
Germany