Privacy Policy

Last updated: October 20, 2026

Drillnix respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, how we may use it, and how you can contact us regarding your personal information.

Information We May Collect

Depending on how you use our website, we may collect information including:

• Your name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment-related information necessary to process your order
• Information you provide when contacting customer support
• Website usage and technical information
• Cookie and analytics information where applicable

How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Process payments
• Arrange delivery
• Provide order updates
• Respond to customer service enquiries
• Process returns and refunds
• Maintain website security
• Improve our website and services
• Detect and prevent fraud or misuse
• Comply with applicable legal obligations

Payment Information

Payments may be processed by third-party payment providers.

Where payment information is handled by a payment provider, that provider may process your information according to its own privacy policy and terms.

Drillnix does not request complete payment card information through email or customer support messages.

Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business.

These may include:

• Payment processors
• Shipping and delivery providers
• Website and hosting providers
• Customer support providers
• Analytics providers
• Advertising or marketing service providers where applicable

We only share information where reasonably necessary for legitimate business purposes, to fulfill your order, or where required by law.

We do not sell customers' personal information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

Your Rights

Depending on your location and applicable privacy laws, you may have rights concerning your personal information.

These may include rights to access, correct, delete, restrict, or object to certain processing of your personal information.

To make a privacy-related request, please contact us using the email address provided below.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised date.

Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Store Name: Drillnix

Website: https://drillnix.com

Email: Support@drillnix.com

Phone: +49 8188 7966

Mailing Address:

Höhnerweg 2-4
69469 Weinheim
Germany